We maintain the servers of your customers, all brands included

Our Server HW maintenance offer covers the main manufacturers of the market: HPE (ProLiant DL, ML, BL, Synergy, Apollo, BladeSystem), Dell (PowerEdge R-series, T-series, M-series, MX-series), IBM (System x, Power S/E/H-series, AS400/IBM i), Lenovo (ThinkSystem SR/ST/SD, ThinkServer), Cisco UCS (B-series, C-series, X-series), Fujitsu (PRIMERGY RX, TX, BX), SuperMicro (rack, multi-node, AI/HPC), Huawei (FusionServer), and many others. For specific manufacturers or legacy equipment not listed, we invite you to contact us directly — we validate the possible coverage with you.

Yes. Many of your customers’ servers have long lifecycles, and manufacturers stop supporting systems that are still perfectly operational. We can intervene on servers in EOSL status, including for legacy models — allowing your customers to keep their applications running on these systems without forced migration, often complex and expensive.

We propose several levels: 24/7 with 4-hour intervention (for your customers’ most critical perimeters), J+1 (for less sensitive systems), Next Business Day (for less critical or secondary equipment). The levels are defined per equipment according to criticality. We also propose customised SLAs if your customer has very specific requirements (sector-related, regulatory, contractual).

Our channel protection commitment is inscribed in our partner contracts and is made up of several concrete elements: (1) no direct commercial contact with your customers without your explicit validation, (2) no parallel sales attempt on your customers’ perimeter, (3) strict confidentiality of information shared on your customers, (4) no diversion of existing deals, (5) transparency on all our interventions. An inflexible principle of our ecosystem strategy.

We manage a local stock of spare parts in the UK for the main manufacturers covered. For specific or rare parts, we mobilise our international network to source the required component — but our local stock allows us to intervene in the majority of cases within 24 to 48 hours. The spare parts are either new or certified refurbished, according to your customer’s preference.

Absolutely. We propose two models: white label (intervention entirely under your brand, no Jiliti visibility to your customer) or co-branding (intervention in your name with Jiliti identified as a technical subcontractor). The choice depends on your customer relationship and brand strategy — we support you in both cases with the same execution quality.

Our pricing to our partners is designed to allow you to build real margins on your customers. The exact conditions depend on the volume of activity exchanged, the duration of the partnership and the type of equipment covered. We establish with you a detailed commercial simulation during the onboarding phase to allow you to position your offers optimally.

Our Server HW maintenance offer positions itself as an economical and flexible alternative to manufacturer maintenance, while maintaining equivalent or superior service quality. Two main arguments for your customers: (1) a lower cost (typically 30 to 50% savings compared to official manufacturer maintenance) and (2) greater flexibility (customised SLAs, ability to cover legacy systems no longer supported by the manufacturer themselves, multi-vendor coverage under a single contract).