We operate your customers' infrastructure for you
With its Managed Services offering, Jiliti provides its partners — distributors, integrators, MSPs — with a complete capacity to proactively manage IT infrastructure, to commercialise to their customers in the UK. 24/7 supervision, patch management, capacity planning, performance optimisation, structured reporting: our experts in the UK pilot your customers’ environments day-to-day — under your brand (white label) or in co-branding, according to your preference.
A turnkey operational solution that allows you to offer your customers a real outsourcing proposition, without having to build an internal managed services structure too complex or too capital-intensive for your business.
Our partner team in the UK is available to discuss your approach.
Become a partnerProactive 24/7 supervision
Our specialised teams monitor 24 hours a day, 7 days a week, the critical components of your customers’ infrastructures: servers, storage, network, applications, backups. Our monitoring tools detect anomalies before they become incidents, and our engineers intervene from the first warning signals. A proactive approach that guarantees the business continuity of your customers and crediblises your value proposition — under your brand or in co-branding.
Patch management and governance
We manage patches and configurations of your customers’ systems in a structured way: application of security patches, firmware evolution, configuration management, compliance with best practices. An essential mission to reduce cyber risks — particularly at the time of regulatory requirements (UK GDPR, NIS Regulations 2018, sector-specific requirements) that affect British organisations.
Capacity planning and performance optimisation
We regularly analyse the performance of your customers’ infrastructures and anticipate their capacity needs. We share with you optimisation or scaling recommendations — that your teams can restitute to your customers to valorise your role of strategic partner. A structured approach that positions you as a true manager of their infrastructure, beyond the simple operational execution.
Integrated governance and structured reporting
We provide you with monthly reportings that you can restitute to your customers under your brand: performance indicators, SLA compliance, treated incidents, optimisations carried out. We also facilitate quarterly steering committees with your customers, placing you on the front line. An integrated governance dispositive, which strengthens your customer relationship and supports your perception as a competent outsourcer.
We take care
of your partnership
Jiliti guarantees you a secure and controlled relocation of your customers’ IT infrastructure, without compromising business continuity — delivered under your brand and with an inflexible channel protection.
Channel protection
Our partners’ customers are our partners’ customers. On managed services, this commitment is even more critical due to the duration and strategic depth of the relationships you build with your customers. We always operate in full transparency with you, without direct commercial contact, without parallel sales attempts, without exposure of your managed perimeter. An inflexible commitment, anchored contractually.
White label or co-branding
We operate under your brand (white label) or in co-branding with identification of Jiliti as a technical subcontractor, according to your preference. Two models that adapt to your brand strategy and customer relationship. In both cases, we guarantee the same execution excellence, with operational standards aligned with your requirements.
Outsourcing offering without permanent investment
Building a true managed services structure requires significant investments: specialised tools (NOC, SIEM, ITSM), certified engineers, 24/7 coverage, structured processes, governance rituals. By relying on Jiliti, our partners benefit from this complete industrial machinery — without having to finance it themselves. You commercialise managed services with the credibility of a large provider, while preserving your business structure and your margins.
We simplify the management
of your IT infrastructure
The day-to-day management and governance of your IT infrastructure, including budget tracking, performance monitoring and environmental footprint oversight.
- A comprehensive dashboard to monitor your IT infrastructure
- Hardware management
- Environmental footprint measurement
- Incident ticket creation and tracking
- Request and hardware order management
- Human expert support and access to an AI chatbot
- Shared resources
- Team and rôle management
