We repair your customers' IT components in our UK workshop

In house Repair is a service of specialised repair of IT components in our UK workshop. Unlike a classic Break-fix offering (which generally consists of replacing the defective component with a new spare part), In house Repair aims to repair the defective component at the level of its electronics: localised diagnosis, replacement of small parts (capacitors, transistors, controllers), micro-soldering operations, firmware reprogramming, restoration of damaged tracks. A specialised expertise that requires specific tools, advanced electronics knowledge and a controlled workshop environment.

We can repair a wide range of components: server motherboards (all main vendors), RAID and storage controllers, power supplies, network and HBA cards, memory modules (depending on damage), specialised modules (FPGA controllers, accelerator cards, AI cards), storage drives (electronic part — recovery on certain failures). For very specific components (proprietary technology, embedded firmware), we evaluate feasibility on a case-by-case basis.

Economies vary depending on component and complexity, but are typically situated between 40 and 70% savings compared to a new replacement on complex components. For a server motherboard, the difference can be several thousand euros. For your customer, it’s also a way to avoid migrations forced by spare parts unavailability — a strong commercial argument for our partners.

Each repaired component undergoes a battery of rigorous tests in our workshop: stress tests (sustained high load), operation tests in operational conditions (simulation of the production environment), automated diagnostics. A component is only returned to the customer or integrated into our spare parts stock after successful validation of all these tests. We accompany each repaired component with a service warranty which can be specified contractually with your customer.

Yes — it is even one of our strongest specialities. When a manufacturer no longer offers spare parts for a model (typical case of EOSL systems), In house Repair becomes the only credible solution to keep your customer’s equipment operational. Our engineers have an in-depth knowledge of older generations and our component stock includes elements that are no longer marketed by manufacturers. A precious value for your customers operating critical legacy systems.

In house Repair contributes directly to the circular IT economy by extending the lifespan of equipment. Concretely, we can provide you with detailed CSR reports for your customers: kg of WEEE avoided through repair, CO₂ equivalent avoided (the production of new components has a high carbon footprint), components reintroduced into circulation. Tangible data that your customers can directly integrate into their CSR reports — and that you can valorise commercially as a key element of your value proposition.

Timeframes depend on the complexity of the repair. For a standard repair (replacement of components, micro-soldering), we generally count 5 to 15 business days between receipt of the defective component and its return. For complex repairs (deep board-level intervention, firmware diagnostic), the time can reach 3 to 4 weeks. We also propose express options for urgent needs of your customers — with a transparent quote.

On In house Repair — a perimeter where our technical expertise is particularly visible — channel protection is critical. Our commitment is inflexible: no direct commercial contact with your customer, no attempt at parallel sales, intervention under your brand or in co-branding according to your preference. The detailed CSR reports we provide can be delivered under your brand to your customer, strengthening your value proposition. A principle anchored in our partner contracts.